SmartDocs has two connected products: a distributor web platform for the support team and a contractor mobile app for the field.
Contractors use the SmartDocs mobile app to search manuals, ask source-backed questions, look up parts, and escalate to distributor tech support when they need help. Distributor teams use the web platform to manage those escalations, control enabled OEM documentation, answer questions internally, and see support data.
Contractors need fast, source-backed answers on the job. Distributors need the controls, context, and visibility to support them well.
SmartDocs helps contractors ask a field question, get a source-backed answer from enabled documentation, and escalate to distributor tech support when they need a person.
A contractor opens SmartDocs and asks the question they have in the field, often with model number, wiring diagram, service manual, fault code, or parts context.
SmartDocs searches the OEM documentation and product sources enabled by the distributor for that contractor app.
When source material supports the answer, SmartDocs responds with practical guidance and keeps source context visible for verification.
If the contractor still cannot get the answer, they can escalate to distributor tech support with the conversation context attached.
The contractor app is the iOS and Android field experience contractors use when they need product information fast.
The distributor web app is where your team manages the support operation behind SmartDocs.
SmartDocs includes a distributor web platform for support operations and a contractor mobile app for field questions, manuals, parts lookup, and escalation.
The distributor controls the enabled OEM and documentation access for the contractor app.
Yes. When a contractor is connected to a supporting distributor, unresolved questions can escalate to the distributor tech support team with context.
No. SmartDocs helps staff and contractors move faster by reducing repetitive lookups and keeping expert escalation available for complex questions.
Yes. SmartDocs is designed around distributor-enabled OEM documentation and product lines.
See why SmartDocs keeps HVAC answers connected to source material and escalation guardrails.
Route unresolved questions to your support team with conversation and equipment context attached.
Track repeat questions, parts lookups, dealer adoption, and escalation patterns.
See support deflection, escalation context, parts visibility, and distributor analytics.
Give contractors an iOS and Android app for manuals, Q&A, parts lookup, and escalation.
Reduce repeat support work, manage escalations, and see what contractors keep asking.
Help contractors and staff find answers faster without turning free documents into manual labor.
Evaluate support deflection, escalation, parts visibility, adoption, and analytics.
See how contractors get field answers while distributors keep support connected.
