SmartDocs connects a distributor web platform with an iOS and Android contractor app. Contractors get faster source-backed answers in the field while your team reduces repetitive lookup work, surfaces parts opportunities, manages escalations with context, and sees what the field keeps asking.
Give service techs, installers, and sales teams a mobile place to ask questions across enabled OEM documents, look up Carrier, Bryant, Payne, and ICP parts, and escalate to distributor tech support when they need a person. For distributors, those questions become visibility into repeat issues, training gaps, and parts demand signals.
The distributor platform helps your team deflect routine lookup questions, protect expert time for complex issues, spot parts opportunities, and see the products, dealers, and topics creating support friction.
When a question needs a person, the handoff can route to your team with conversation and equipment context so skilled support staff do not start from zero.
Counter, sales, and support staff can find specs, wiring diagrams, fault codes, and parts context faster while helping contractors and protecting revenue opportunities.
Track repeat model questions, parts lookups, escalation topics, dealer adoption, and unresolved product issues so leaders know where support work is coming from.
SmartDocs works from the OEM documentation and product sources your distributor enables, so contractors can check source material instead of relying on generic advice.
Answers can point back to the manual, spec sheet, or other source material used, so contractors and staff can verify the information.
Distributors can control which OEMs and product lines are available to the contractor app and internal support team.
The contractor mobile app helps field teams move faster. The distributor web platform helps leaders reduce repeat support work, protect expert time, see parts opportunities, and keep escalation context from getting lost.
The SmartDocs contractor mobile app lets HVAC contractors ask questions across enabled OEM documentation, search service manuals and wiring diagrams, look up Carrier, Bryant, Payne, and ICP parts, and escalate to distributor tech support when they are connected to a supporting distributor.
The SmartDocs distributor web platform helps HVAC distributors turn contractor questions into a measurable support workflow: routine questions can be answered in the app, complex issues escalate with context, parts questions become visible, and leaders can see patterns by product, dealer, topic, and branch.
Walk through contractor Q&A, parts lookup, source-backed answers, escalations with context, and distributor analytics that show repeat questions, adoption, and support gaps.
